Knowledgebase

Our firewall automatically blocks remote MySQL connections from remote locations (anything other than localhost), unless the IP address is whitelisted.

To add your IP address to the MySQL whitelist:

1. Login to your cPanel
2. Click on the remote MySQL icon under the Databases category
3. Click the [add] link next to your IP address is: OR type in your IP address (or class C address) and click the add button

Note: The 'Class C' Address means you will whitelist all IP addresses under the first three octets of the IP address (ie: everything under 192.168.0.*).